ICO is a form of crowdfunding, utilized by startups.You announce to the general public that you just’re accepting ethers in trade for shares (or tokens or whatever) underneath asmart contract. Past the towers of downtown Miami and over Biscayne Bay sitsthe town of Miami Seashore. 77 To foster the case for redevelopment,Spalliero donated land holdings he had close to the airport to the townshipBoard of Training, which was used to develop the Marlboro Early Learning Center, a college specialisedfor kindergarten lessons. At the moment, about 30 p.c of the residents of these developments usually are not black,native real estate agents estimated, up dramatically from decades past while you’d have been laborious-pressed to finda single white face on these personal beaches. In 2000, voters passed a referendum that madegreater than $7 million obtainable for purchasing improvement rightsto farms.Thus, air rights developments over railroad yards are permitted by primarily administrative choices of the Planning Commission, leaving the Commission a certain varyof discretion. Azure Companions LLC, a New York based mostly actual property personal equity firm, has sold 1749 Grand Concourse Bronx NY for $forty nine.5 million, two years after shopping for the constructing for $35 million.This time, if somebody says the Bronx is burning, it’s because theactual estate market is on hearth. In the East Bronx there’s City Island, a bit of seaport enclave with waterfront condos, single-household homes, and dozensof lobster restaurants; Pelham Bay, a neighborhood of 1- and two-household houses that borders the park, and Co-op Metropolis, a development with greater than 15,000 flats and townhouses.This contiguous vacant lot has roughly 1,283 SF.These parcels represent an L-formed property and have roughly 28,824 buildable SF.Seven-eleven has provided $25,000 monthly for the retail house.Concourse is a neighborhood positioned in Bronx, New York.
Around 167th Avenue is where you can find a cluster of Art Deco co-ops,for which the Grand Concourse is famend.Residential buildings stand alongside the spectacular federal structures and theBronx County Courthouse, the Loew’s Paradise Theater, andmore fashionable additions to the area, including the Bronx Museum of the Artsoff one hundred and sixty fifth Avenue and Yankee Stadium off 161st Road.In-built 1929, this property has roughly 42,732± SF.Low average rents. NYS law permits you to sublet for as much as 2yrs for work or faculty.If the apartment is rent stabilized, you possiblycan sublet for up to two years in any four-12 months interval.If the condo is not rent stabilized the sublet cannotprolong past your current lease. Fb teams like Gypsy Housingand Actor Sublet Connection are my other go to”s once I want a renter (in NYC).4. Execute a Sublease together with your Tenant.That is important when subletting your condo- it is your insurance policy in yourplace and all your things. Given the dearth of low-value competition from accommodations, you can probably clear hire by renting outyour home half the time or renting out one among your two bedrooms.His ex-girlfriend’s workplace space was in the residence, which madethe perfect bed room to rent out.
Doorman Building Heat, Hot water,Electrical, Cable and Wifi are all included Laundry Amenities FurnishedCondo is 1500sq ft. STAT Residing offersquality housing in the New York Metropolis area to medical professionals together with rotating Medical and PA College students, Residents, Fellows, Externs, Nurses, etc.Previous tenants evaluations “Your parents had been so good, solely grievance is that they tried to feed me an excessive amount of”.Large private room with dressing room and personaltub accessible in three bed room house in a full service doorman building on the Upper EastFacet.For those who’re transferring to NYC and looking to find a subletrental, there’s excellent news and bad information. The goodnews is you’ve got bought choices: the NYC rental market is continually turningover with new sublet listings, as renters look to interrupt their lease early, discover new roommates, or usher in a bit of aspect money every month.The bad news is that there are countless rental rip-off artistsout there attempting to make a buck off any innocent out-of-towner looking for a spot to stayin the metropolis. Due to the huge volume of sublet options and the ever-current scammers out there, one of thetroublesome points of apartment searching in New York Metropolis is just gettingstarted.Name us right this moment should you’re excited about subletting your condominium.When renting an residence in New York Metropolis, you could have two choices.Probably the most conventional is to go instantly by meansof a rental building, as this is usually a relatively straightforward courseof.
While the appliance course of for a rental constructing is almost all the timequicker and significantly cheaper, condos typically feature nicer finishesand extra facilities. DigitalX is a Blockchain Technology Firm based mostly out of Perth and New York.Whereas previously cryptocurrencies and varied blockchain purposes also have stirred up quite a lot of hype (e.g.amongst banks), it appears that evidently tokens and ICOs have triggered one other giant wave of interest.Consultations on legal aspects by external attorneys experienced in supporting ICOs.After BCDC ‘s Token Sale, the event and technical workforcemembers’ tokens will likely be locked up for a month, and they’ll only be capable to promote 25% of theirtokens every month put up locking period. ICO (PreliminaryCoin Providing) is a generally used technique to elevate funds for cryptocurrencyor blockchain venture.Every week after the ICO is over, investors will have the ability towithdraw their tokens to their Waves wallet or preserve them of their private account until B1 beginsbuying and selling on exchanges. Those of us concerned who believe in the blockchain and our projects have needed to do some soul-looking outand discover solutions to rescue the reputation of ICO and Token Sale schemes on thewhole. ICOs will certainly stay with us for lengthy, however due to thedevelopment and expertise, the variety of enterprises that are not able tostand by their promises after the ICO stage will diminish.The earnings of our companies will probably be used to purchase again our coins on the marketplace.In a world first, the decentralized and revolutionary Platform permits crypto space holdersand conventional car enthusiasts to own andcommerce in unique tremendous automobiles in small fractions,with NEW BITCAR tokens.
The Export as Favicon command creates a favicon file from the current document, which haveto be 16px by 16px. Whether you are a begin up or present enterprise that needs to enlist the assistance of knowledgeableutility token ICO advisor or a token buyer who needs helpnavigating the blockchain house, Strategic Coin will provide you with the sources you must reapthe benefits of market alternatives inside the crypto market place.The “true” logical dimension of the ICO file can beconfirmed in OS X’s Terminal with ls -l within the icon’s listing (or files -x brin MPW Shell).
The truth is, they could be detrimental to some companies: you’ll spend money and time on a campaign, justfor it to fail in securing sufficient funds.In case you are a developer then this activity most likely sounds simpler than it might become.First off, loads of graphics programs (, for instance)do not support saving as an ICO file, the format wanted by Windows.Not long time in the past Net masters have provide you with a goodidea – to put an ICO icon in the address bar close to thename of the website. Fee platform for the launch of ICO or pre-ICO on the platform – 4% of charges and 4%in the campaign tokens. Upload your image, and then obtain the file as an ICO.So as to add a favicon to your web site or weblog, all it’simportant to do is to put the file in the website’s root directory.Strategic Coin is your go-to source for information about launching and participating in utilitytoken ICOs. If present, this file might be used to supplyan icon that’s displayed subsequent to the bookmark text.Similarly, ConvertImage convert your Windows Cursor file (.CUR) to ICO format online a number of seconds!Traditionally a 16×16 icons are obtainedfrom the basisdirectory of the positioning. In case you are working on a sixty four-bit Windows system andare launching the 64-bit version of Photoshop CS4 or CS5, obtain the sixty four-bit model of the plugin and putit within the Plug-Ins folder similar to sixty four-bit Photoshop(i.e., the one in “Program Files” not “Program Files (x86)”).Subsequently, the last step would be converting image format fromPNG intoICO.Thus, to tell apart one label from one other, you have tolearn it. In the case of ICO icons there isn’t any have to read something – simply glimpse.Favicons are small 16×16 icon information which might be displayednext to the URL of your website in a browser’s address bar.You’ll be able to extract icons from other recordsdata, together with Homewindows Vista, Home windows 7 and Macintosh recordsdata.If wanted, Wizard can also be able to information individuals via a easy course of for creating a novel, normal wallet where they’ll retailer their tokens.Ethereum Blockchain will help us tracking the possession of the Digitaltoken to trace the investment or sale. Any assistance on this could be appreciated, I need to make just a little more than 300 icons this month for my firms product and don’t need to have to install CS6again on the machine.
Background removing, icon restoration and way more Image2icon can make icons from any fileor folder, not just images. Do no matter you have to to load up a big version of the brand or logo you need to make right into a favicon.Simply create a 16x16PNG file and convert it to an icon resource with png2ico If you would like, you’ll beable to add extra images to the identical icon usefulresource to offer different resolutions. There are loads of scams and peopleworking off with tokens with out delivering theproduct. Export your icon to PNG information at multiple sizes.You possibly can, in fact, however there are several good reasons proving that creating ICO icons is notjust proper but mandatory. This package deal can be used to create “” files for websites.If that’s too sophisticated then it also has pre-made favicon choices that are generated from a listing of 800+ emojis.The Ethereum platform is public and open-supply, and itadditionally features smart contract functionality.Step 7: A pockets named Account 1 can be created for youby default.
Bukkit and Craftbukkit will not be affiliated with Minecraft Multiplayer.EconomyPShop is the system that lets non-OP players to open their own shop.Lost Islands Is A Rising Survival Neighborhood,Where We Want To Hold The Enjoyable Of Survival With Options Introduced Utilizing Enjoyable Bukkit Plugins Such As Our Financial system Where We Have A Giant Market, AuctionsAnd Shops. Been having studies from players on my serverthat the pay per kills” arent working properly (ie, theydont get paid or even see the notification in thechat window). House limitations make it unattainable to breed the historic supply material whose inductive clues yield ecumenicaland native guidelines of iconic observe (and the resulting grand tour of historical theology can be tedious anyway).Right here it is helpful to bear in mind a consideration whichhas not at all times been paramount in the minds of the theologians of photos, which is thatthe complexities and nuances of icon theology and guidelines have hardly ever been received preciselyby various skilled observers. The ICO answer for centralized enterprise to adopt blockchain technologies.Therefore, companies (and entrepreneurs with a business thought,half-baked or not) are contemplating launching their ICOs.Fintech and Business Improvement skilled who focuses on creating together with Crowdholding a platformthat’s open for the crypto community of the world. The only know-how-first investment bank focused completely on the digital finance sector — the emerging crypto-foreign money andtoken-based capital markets.
For example, the tokens issued by Storj — a decentralized storage solution — may be exchanged forcupboard space on the platform. Within the upcoming ICO Modex shall be issuing MDX tokens that can beused to pay platform service fees, make good contract purchases and achieve entry to a complete suite ofAPIs for decentralised transactions. It gives financialsupport to viable non-public initiativescarried out in emerging or growing nations, the place there’s some kind ofSpanish curiosity, to contribute to the event of these nations andto the internationalisation of the economy and of Spanish companies, offered that they’re considered to beprofitable.Our group can also be finishing improvement of token holder website with interface for accessing voting andfinancial experiences of Worldcore. In the ICO Dissertation Collection the dissertations of graduate students from colleges and institutes on instructional analysis within the ICO Companion Universities are printed: Eindhoven University of Expertise, Leiden College, Maastricht College, Open University of the Netherlands,University of Amsterdam, College of Twente, Utrecht College, VU College Amsterdam, and Wageningen University, and previouslyCollege of Groningen (until 2006), Radboud College Nijmegen (until 2004), andTilburg University (till 2002). ICO Media is the general public relations branch of ICO Partners andspecialised on pan European PR for online games throughout 12 international locations.4,000,000 LISK for campaigns and bounties (after ICO). Notably, Deloitte will also look toward developing a legal frameworkfor the regulation of ICO initiatives. I was keen on creating a file in Ubuntu Linux for a brand new website thatI helped create I recalled having used KIconEdit todo it before.
Download Naughty Boy - Hotel Cabana [Deluxe Version] (2013) for free. Torrent info - MP3, 256 kbps. Size: 225 MB, 2013. Dear Internet Archive Supporter. I ask only once a year: please help the Internet Archive today. We're an independent, non-profit website that the entire world depends on. Most can't afford to donate, but we hope you can. The average donation is about $41. If everyone chips in $5, we can keep this going for free. Listen to Hotel Cabana (Deluxe Version) by Naughty Boy free on Arena Music. Download Hotel Cabana (Deluxe Version) free. Naughty boy hotel cabana download zip.
The micro-markets of Gurgaon are climbing asthe hotspots of industrial and residential house in the National Cash Location (NCR).Sohna Road is just one this sort of area that is hugely most well-liked by the avid gamers of Indian authenticestate current market. Not only the domestic investors,but the world wide gamers are also looking forward to investing in Home in Sohna Road.The put offers a great blend of commercial, household and retail serious estatethat satisfies practically each expectation of a potential consumer or investor.Its fantastic connectivity with Countrywide Highway eight and theforthcoming business hub of Golfing Training course Extension Road more enhances its viability as apreferred expense place.Sohna Street, when prolonged in the direction of thewest, connects to the Sohna Town. In the Gurgaon Grasp Strategy 2031, this city is marked to be created as Gurgaon Extension. By the future ten years, it will be the new nerveheart of business, retail and Residential Assignments in Sohna Highway Gurgaon. Genuine estatewill more boost in the place the moment the KMP expressway is functionalityas the exact same operates as a result of the southern aspect of the city.In addition, the Haryana governing administration designs to come upwith theme hubs together the KMP Expressway including the leisurehub, athletics hub and leather-based hub. Thiswill escalate the financial activity in the location in comingtime.Some of the renowned builders have introduced their Residence in Sohna Road.These real estate assignments probably in the sort ofapartment complexes, group housing, row residences, villas, builderfloors and plotted developments.
The values ofpresent properties in the space will shoot up in the potential when thelocality will be connected to the forthcomingparts of Southern Peripheral Street (SPR) and New Gurgaon. These belts flank the most common household marketplaces of Gurgaon and arethe upcoming of industrial realty in the region.The purpose why Household Jobs in Sohna Highway Gurgaon are so chosen bythe traders mainly because of the affordability factor. Several projects arealready finished and other are about to offer you possession.Completely ready to move in selections are readily availableat a selling price assortment of Rs 8,000 for each sq ft- Rs eleven,000 per sq ft.Jobs together the SPR are under-construction and areexpected to be accomplished by 2018. These units are priced a ton considerably less than the completely ready for possession units andconsequently entice a large amount of trader interest.Gurgaon, becoming the hub of Fortune 500 providers, sees great inflow of folksfrom neighboring areas.
Cognizant, Pfizer, Rockwell Automation and SoftwareOne particular will set up base in the future parts together Sohna Highway as a result giving a force to the commercialactivity. In the up coming 15-20 several years, theskyline of the city will be reminiscent of the existingGurgaon. CKGS is the only authorized Service Provider for the Embassy ofIndia and its Consulates across the USA for Visa, OCI, Renunciation ofIndian Citizenship services from May 21, 2014. Entries made in the international passports or overseas origin documents usually arenot accepted as proof of Indian origin. IntroductionThe Multi-Fiber Arrangement (MFA) has ruled global trade in textiles and clothes since 1974.The MFA enabled created nations, largely the United states,European Union and Canada to prohibit imports from establishing countries viaa program of quotas.The Agreement on Textiles and Clothes (ATC) to abolish MFA quotas marked a substantialturnaround in the world wide textile trade.
The ATC mandated progressive period out of import quotas proven underneath MFA, and the integration of textiles and garments into the multilateral buying and selling program prior to January2005.The Settlement on Textiles and ClothingATC is a transitory regime amongst the MFA and the integration ofbuying and selling in textiles and outfits in the multilateral buying andselling method. The ATC offered for a stage-intelligent integration approach to be accomplishedin a interval of 10 years (1995-2004), divided into 4 levels beginning withthe implementation of the arrangement in 1995.
The merchandise teams from which products were being to be built-in at every single phaseof the integration integrated (i) tops and yarns (ii) fabrics (iii) built-up textile items and (iv)garments.The ATC mandated that importing international locations will have to combine a specifiedminimum portion of their textile and garment exports centered on fullquantity of trade in 1990, at the begin ofeach individual section of integration. In the 1st stage, just aboutevery nation was expected to integrate sixteen per cent of the total quantityof imports of 1990, followed by a additional seventeen p.c atthe finish of first three 12 months and an additional18 per cent at the stop of 3rd stage.
The fourth stage would see the last integration of the remaining forty nine per cent oftrade.International Trade in Textile and ClothingEntire world trade in textiles and apparel amounted to US $ 385 billion in 2003, ofwhich textiles accounted for 43 per cent (US $ 169 bn) andthe remaining 57 p.c (US $ 226 bn) for clothing. Currently, FDA has approved other CPI, but now investors are particularly focusedon two leading anti PD1: Opdivo by BMS and Keytruda by Merck.The head to headfight between the two antibodies (and the two companies) is the reason why BMS’s stockwent from $75 to $46, a few days ago. ICO Convert is a free on-line icon maker and favicon generator, with it youcan also make icons from png or jpg images, simply add a photograph ofyour self, resize and crop it, convert to a form you like, add borders and shadows, andreserve it as a PNG picture or Home windows icon. Appears to have a packaged providingfor ICOs, they are new on the market however seemto have an excellent understanding of the challenges while offering options for KYC and advertising your token. You must know that ICOs and digital walletsare prime targets for cybercriminals.
It means that youcan use completely different icons for each page. Create ERC20 tokens and promote them to your contributors with ourresolution.
Before we begin creating our favicon in Photoshop, wehave now to obtain one free plugin from Telegraphic.It’s forico, favicon,png, andcur information. Developers nonetheless wish to maintain support for the older phones with lower resoltion so wheneveryou create an app icon it is advisable create several measurement variations of thesame picture. If the icon resource solely contains a 16×16 image, this will probablybe scaled to the appropriate size, so technically there is never a necessityso as to add various resolutions. Please import a pictureor edit the icon earlier than proceeding. Bounty marketing campaign:this exercise permits to encourage the customers of your product for numerous promotional actionsto your project in exchange for a reward in tokens.By analyzing these and different Initial Coin Offerings we’ve come to a easy conclusion, smaller ICOsnormally have more room to grow (like NXT and Stratis),but all that truly matters is the underline technology,as Ethereum has confirmed.
I did it for a few web sites, for the little favicon the pops up in thebrowser.
I've been using Dr. Rob Robinson's 'Pure Music' software program for a couple of years now. I prefer it, one, because it works as advertised, and two, because it was vastly less expensive than its chief competitor at that time. It supports my audio server platform of choice (a Mac), and it supports what was at that point very cutting edge, the so-called 'integer-mode' operation, said to make the very best DACs out there sound even more transparent and natural. I've stuck with it since because it is still good - it's easy to use, it does what it's supposed to, and provides function without me having to learn a whole new way to organize my music (it uses iTunes for organization). On my machines at home, I've been able to audibly lift the performance of my server using his software - a claim I can't make categorically about other 'must have' computer audio solutions.Which brings me to Rob's latest toys - hardware., which Rob tells me is Italian for “silk”, marks his line of audio tools for those of us coming into computer audio. In this lineup, Channel D offers four options:.
Model L: support for low-output cartridges, $3,799. Model H: support for high-output cartridges, $3,799.
RCM: an optional RIAA correction module for $999 (internal) or $1,299 (external). Nano: an itty-bitty version of the Model L, $1,599Now, the Model L and the Model H do not, by default, ship with an RIAA curve.
You can buy a model to implement one, of course — that’s the RCM. But most customers would probably opt for Pure Vinyl, a Channel D software solution that does a ton of stuff more than just apply curves — you can archive your LPs as 24bit/192kHz computer files! And that’s not all hell, there’s almost too much to talk about — go for the scoop on what PV can do for you.Back to the Seta — an upgraded “Plus” model, for $5,399.
The new model represents the continued evolution of Channel D’s ground-breaking ultra wide bandwidth Seta “flat” phono preamplifier. The Seta Plus includes an updated, ultra low impedance, low noise rechargeable internal AGM battery power supply based on the original Seta phono preamplifier design, delivering superb transparency, detail and three-dimensionality for vinyl playback, a key benefit of the Seta’s ultra wide bandwidth battery-powered design.
An optional, high quality headphone output is available.Okay, now — for those of us not archiving vinyl or looking for vinyl playback assistance, Rob has another tool for those of us working with the DAC-direct playback approach, that is, using a DAC and its digital volume control to facilitate a simpler, more direct, signal path.The problem with the approach is attenuation. Most digital attenuation has a sweet-spot for its application — which is about -10dB. More than that and you risk “throwing away bits” and possibly start losing resolution. Now, no, not every DAC does this — just most. If you have a DAC, and you’re 10dB off of “unity gain” (ie, deafening if you’re using most solid-state amps), you might want to check out the Channel D Seta DAC buffer ($2,799). This is another in-line analog unit that sits post-DAC, and works to provide a set level of volume attenuation which your DAC’s high-quality digital volume control can then be used to make the finer adjustments.
The box is fairly plain, but houses a high impedance (2MOhm!) FET input buffer that feeds into a fully-passive attenuator network with.1% precision so as to not foil any common-mode noise rejection, which then feeds into RF-bandwidth (aka, very wide) buffer with output of 20hms. In case you were wondering, 20ohms is really low — my DAC, a Berkeley Alpha, has an output impedance of close to 1kohm. While it can and does drive amps directly, and with authority, a 20 ohm output makes mismatches impossible.
The attenuation is available in fixed 6dB steps from 0dB to -30dB. The unit is, at present, 100% balanced — and only available that way as a single-ended version is still in the works. Given the ultra-low output impedance, the Seta Buffer might also be a superb headphone amp — though, you’re going to need some custom headphone wiring to pull this off. I’ve asked Rob for a unit to play with, so I’ll have more to say about the Seta Buffer shortly, I hope.Also in this room, which featured the always remarkable and utterly beguiling Pulsars, here paired with some choice amplification from, were a pair of Bag End subwoofers. Not something I usually see paired with Joseph speakers, which are known for their alarmingly deep bass.
Mge Pulsar Evolution 2200 Software Programs For Free
But, for the sake of argument, it was really interesting to see what you could do with crossovers run directly from Pure Music and/or Pure Vinyl. It’s actually pretty slick, and only possible with a DAC that has more than 2 channels of output — which suits the Hilo DAC remarkably well. Sub integration, even in an oddball room like what you’d find in a hotel, can be a snap — and here, it was pretty much invisible. As it should be. Lynx Hilo 192kHz ADC/DAC ($2,495).
Joseph Audio Pulsar loudspeakers ($7,000/pair). SA-1 turntable ($8,000). Kuzma 4Point tonearm ($6,000). Ortofon Credenza Bronze cartridge ($2,200). Hegel H20 power amplifier ($6,000).
Parasound Halo amp for subs. SE12 subwoofersHurricane Sandy hit New Jersey pretty hard, so Rob held up the release of both Pure Music 1.9 and Pure Vinyl 3.1 on the off-chance of something untoward — so that there would actually be someone there to answer the inevitable email and phone questions. Lucky he did — he was offline and with no power for two weeks! However, I talked with him today, and everything on his end seems to have come through okay.
And yes, both software packages are back on schedule for release — Pure Vinyl will release this coming Friday (11/16) and Pure Music will follow a week later (Black Friday). Well, with Pure Vinyl, you’re going to get an improved editor and some tremendous usability improvements. Rob tells me that a well-known vinylophile, who shall remain nameless but who hates computers, has said “ooh, that’s much better.” Pure Music will get nearly two dozen new features and improvements — an interim release about a month from now will include even more goodies and bug-fixes.While I had Rob on the phone, I asked him about Pure Music 2.0. He loves it when I do that. “Oh, it’s definitely coming”, says he. Any details, asked I? “Nope — but it’s going to be really really really really awesome”.
“No comment!”Stay tuned. In my experience digital volume controls promise a lot more than they actually deliver.
Auralic is promising “loss free” digital volume control on their new VEGA DAC, I’m not sure how they achieve that, perhaps the mega upsampling provides enough headroom to make it possible. All of the traditional digital volume controls though I’ve found to be far inferior to a first class active linestage, and even a well matched passive pre with a top quality stepper can usually humiliate a “perfect” digital volume control.Steve is very adamant that the Overdrive’s volume doesn’t act like a digital control, and for good reason. I’m not sure I understand the usefulness of the DAC buffer when a preamp such as the W4S STP-SE does the same (and more) for a lower costThe STP-SE provides a unity gain impedance buffer, has a well designed resistor ladder volume control, is balanced end-to-end (and also accepts unbalanced inputs and outputs) and it has way more steps for the volume control. Throw in a remote and I find it hard to justify buying the Seta DAC buffer.Am I missing the point?PS: I did purchase Pure Music too so I definitely appreciate their software products 🙂.
I think some folks in the DAC-direct camp would shudder at the thought of using any volume control other than a digital one. The problem (and one they might not even be aware of), of course, is bit loss and the drop in resolution to take the volume from unity to “normal listening levels”. Digital volume can be awesome — and completely transparent. But not with 20-30dB of attenuation. So you’ll either need a preamp (like the STP-SE) or “something else”. The “something else” category might well be something like a Seta Buffer — with a 2MOhm input (vs the STP-SE @ 60KOhms) and a 20Ohm output (vs the STP-SE @ 113Ohms), that this should be able to make any DAC drive any amp across any length of cable. That’s pretty cool.
Are you confused about all of the terms and acronyms used by power contractors and? This simplified glossary may help. (Also see )AC: Alternating Current.Alternating Current (AC): Current that alternates from positive to negative. AC is the normal current used to power most devices in homes and businesses. (Compare to Direct Current.)Ampere (amp): A measurement of current flow, often abbreviated as amps.Arrester: A device to suppress voltage spikes, sometimes called suppressor or protector. (See Suppressor.)Battery: An electrical storage device that produces direct current.Blackout: A loss of alternating current (AC).Brownout: A low voltage situation. Some equipment will not work in a brownout, whereas others will, depending on the severity.
In either case, a brownout is bad for electrical equipment. (See Undervoltage.)Circuit Breaker: A resettable device that interrupts current flow when it exceeds a preset level, thereby preventing damage to circuit elements. (Compare to Fuse.)Current: The flow of electricity in a circuit; it is measured in amperes (which is often shortened to amps).DC: Direct Current.Dip: A short brownout, often caused by motors turning on and off, such as on large air conditioners.Direct Current (DC): Electricity where current flows in one direction, such as from a battery. (Compare to Alternating Current.)Dropout Voltage: The voltage at which a device fails to operate properly or safely.
Computer systems will reboot, reset, or lose data when line voltage falls below approximately 95-100 Volts AC. (See Brownout and Undervoltage.)Efficiency: The ratio of output energy to input energy. For uninterruptible power supplies (UPSs), it is the amount of energy lost in the form of heat during DC to AC inverter operation.Filter: An electronic device that blocks certain frequencies while allowing other frequencies, such as 60 hertz (Hz), to pass.Frequency: The number of cycles of current flow in one second.
In North America, the frequency of commercial and residential service is 60 cycles per second or 60 Hz.Fuse: A device that breaks, thereby opening the circuit and protecting the equipment connected to it, when the current passing through it exceeds its rated value. A fuse can be used only once, whereas a circuit breaker, which accomplishes the same thing, can be reused. (Compare to Circuit Breaker.)Generator: A gasoline, natural gas, or propane powered engine that produces electricity. Generators are often used with uninterruptible power supply (UPS) systems.
Since generators require a few minutes to stabilize after being started, UPSs are often used for short duration outages and generators reserved for longer power interruptions. Some less sophisticated generators may have a problem with frequency regulation, never appearing to the UPS as a stable power source.Ground: A connection, either intentional or inadvertent, between an electrical circuit and the earth.Hertz (Hz): A measure of the frequency of alternating cycles in an AC current per second. (See Frequency.)Hot Swappable Battery: A feature that allows an uninterruptible power supply (UPS) battery to be changed for maintenance without taking the UPS and the equipment connected to it, off-line.Hz: Abbreviation for hertz. (See Frequency.)Inverter: A device that converts DC power to AC power.Isolation Transformer: A transformer inserted to reduce noise and isolate a circuit. These are used in many larger uninterruptible power supply (UPS) systems.kVA: An acronym for kilovolt-amps (See VA) that is a measure of apparent power; 1 kVA = 1000 VA.kW: An acronym for kiloWatt (See Watt) that is a measure of real power; 1 kW = 1000 Watts.Line Conditioner: A device that optimizes the quality of commercial power. By definition, an uninterruptible power supply (UPS) system is a line conditioner, but a line conditioner isn’t always a UPS.Load: The electrical devices that use power.Outage: A long-term loss of power.Overvoltage: By definition, a voltage that is at least 10% above normal. (See Spike and Surge.)Peak Voltage: Also called peak-to-peak voltage, it is a measure of an AC waveform of the highest peak-to-peak voltage present on the waveform.
A proper 120V AC waveform will have a peak voltage of about 170 volts. (Compare to RMS voltage.)Response Time: The time it takes for a UPS, conditioner, suppressor, fuse, or circuit breaker to sense and react to a surge or spike.RMS: Acronym for Root-Mean-Square, a formula used to calculate effective voltage. The RMS value of normal AC power is 120V. (Compare to Peak Voltage.)Rolling Blackouts/ Rolling Brownouts: A condition where power utilities purposely impose blackouts or brownouts over a portion of their service area to free up capacity so that the remaining service area can continue to be served.
After a time, another portion of the service area has a blackout or brownout imposed on it, so that power can be restored in the original area.Sag: See Undervoltage.Sine Wave: The shape of an ideal AC waveform. Most high-end uninterruptible power supplies (UPSs) provide an accurate sine wave. Some less sophistical UPSs produce a square wave, which may cause some devices to not work properly or to shorten their life span.Spike: A high voltage condition which lasts for a short duration, usually less than 1 millisecond. A spike can be thousands of volts. (See Overvoltage and Surge.)Square Wave: It is an undesirable waveform for critical computing applications, as it is harder on equipment and may cause undesired side effects. (Compare to Sine Wave.)Standby UPS: An uninterruptible power supply (UPS) that passes line power straight through to the output when conditions are stable, but switches to battery power when line voltage dropsSuppressor: A device that diverts voltage surges to an electrical ground.
(See Arrester.)Surge: A voltage increase lasting for several cycles or more. (See Overvoltage and Spike.)Transfer Time: The time it takes to switch from AC line power to battery power.Transformer: A device used for changing AC voltage or isolating a circuit from its power source.Undervoltage: By definition, it is voltage at 90% or less of the normal level for more than one minute. Sometimes it is called a brownout.UPS (Uninterruptible Power Supply): A device that provides continuous, acceptable (“clean”) power to its load, regardless if the commercial utility’s power is present or of proper quality.VA: See volt-amp.Volt: A unit of measure for voltage, which is electrical pressure that forces current to flow.Volt-amp: A unit of measurement of apparent power. Most UPS systems are rated in volt-amps; the actual wattage is about 60-70% of the VAs.Watt: A measurement of true power consumption. Watts = VA divided by Power Factor.From Connection Magazine –. Recycling is a big part of the beneficial use and responsible handling of lead and products made from it. Exide Technologies invests in battery recycling because it’s good for business and for the environment.Today, Exide Technologies recycles approximately 50 million batteries per year, making it one of the largest secondary lead smelters in the world.
Exide also is a significant recycler of plastic, capturing the plastic from spent batteries and using it in the production of cases and covers for new batteries. Recycling not only protects the environment, but also saves energy and money on raw materials.In the recycling process, spent or dead batteries are broken apart and the lead, plastic, and acid are separated. The lead is melted, poured into ingots, and delivered to battery plants to be used in new batteries. The plastic is chipped, washed, and delivered to a plastics plant, where it is melted and made into new battery cases and other parts. The sulfuric acid can be reused on a limited basis or alternatively is neutralized and discharged.Exide Technologies has eleven recycling facilities, six in the U.S., four in Europe, and one in New Zealand. All of them make Exide one of the few companies in the stored electrical energy industry with the capability to provide Total Battery Management (TBM) in its own facilities.With TBM, there is no “womb to tomb” for lead-acid batteries, as there is for consumer products that aren’t recycled.
Instead, Exide continuously cycles lead and plastic through the life – and afterlife – of batteries.The TBM infrastructure, consisting of battery manufacturing plants and recycling facilities combined with a sophisticated distribution network for new and spent batteries, allows Exide to manage the life cycle of its products before and after their service lives. Few other industries are as proficient.TBM produces benefits for customers, for Exide, and for the environment.
It frees customers from the regulatory burdens of handling lead and assures them of a continuous supply of batteries made from superior quality materials. It allows Exide Technologies to better manage its inventories for increased productivity at manufacturing sites. Finally, it keeps recyclable materials in the manufacturing stream instead of piling up in landfills. All of these benefits help Exide accomplish its mission to be respected worldwide as the leader in stored energy solutions and innovative technologies.(Also see, and.)From Connection Magazine –. Uninterruptible Power Supply (UPS) VendorsUPS systems provide immediate protection from outages of utility power. The lengths of outages that can be covered are dependent on the size of the unit, measured in VA or kVA (1,000 VA) and the number of batteries.
For protection from long-term outages you will also need a generator. (See and.)The following companies manufacture UPS systems:APC Corporate Headquarters: Founded in 1981, APC is a leading provider of global, end-to-end AC and DC-based power products and services. APC provides surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, power management software, DC power systems, and precision cooling equipment, as well as professional and consulting services. APC’s solutions for home and corporate environments improve the manageability, availability, and performance of sensitive electronic, network, communication, and industrial equipment of all sizes.
InfraStruXure, APC’s latest solution for small networks through entire facilities, is the first modular, “pay as you grow” solution for power and cooling requirements.132 Fairgrounds RoadW Kingston, RI 02892877-272-2722Belkin Corporation: Belkin has over a decade of experience in the development of industry power products. With over 38 million surge protectors sold, their surge protection and UPS product lines offer a wide range of UPS systems extending from home use to enterprise products.
Belkin’s units range from 350VA to 3200VA with the following technology footprints: stand-by, line-interactive, and rackmount units with remote monitoring technology over Internet protocol. These units have a three-year product warranty, connected equipment warranty, and data recovery warranty. They also have hot-swappable batteries with the Network series, aimed at protecting tower servers and other entry-level enterprise components.PO Box 5649Compton, CA 800-223-5546Best Power (see Powerware)CyberPower Systems, Inc: Established in 1997, CyberPower Systems (USA), Inc. Provides uninterruptible power protection products for desktop, workstation and network applications.
CyberPower bridges the gap between simple surge strips and more costly power protection systems. Their products are available through authorized distributors, VARs, retail, mail order, and e-commerce resellers. CyberPower offers connected equipment guarantees from $30,000 to $60,000.5555 12th Ave E, Suite 110Shakopee, MN 55379Liebert: With more than one million power and environmental control systems installed throughout more than 100 countries, Liebert claims to have more ways to protect and cool sensitive electronics than anyone. Their power protection line offers a broad range of solutions, from surge protection and power conditioning to Uninterruptible Power Supplies in off-line, on-line, and line-interactive topologies.MGE UPS Systems, Inc: MGE UPS Systems provides a wide array of UPSs ranging from protecting PCs and networks to very large data centers. In addition to UPSs, their product line also includes inverters, rectifiers, power management software, active harmonic conditioners, and surge suppressors. MGE has two UPSs specifically for call centers.
The Pulsar Evolution (500 to 3000 kVA) is a smaller UPS designed to protect call center PCs and networks. The Galaxy PW (100 to 225 kVA) is designed for larger applications including data centers.1660 Scenic AvenueCosta Mesa, CA 92626800-523-0142Minuteman UPS / Para Systems, Inc: Minuteman provides UPS for telephones, computers, and data communication devices.
Their products are available from 300 VA to 10 kVA.1455 LeMay DriveCarrollton, TX 75007800-238-7272 or 972-446-7363OPTI International Corporation: OPTI offers hardware and software power protection for home, small office, and network to protect computer systems and mission critical equipment from lighting, surges, blackouts, and brownouts. The Value series provides the basic protection in a cost-effective package for home user, small business, and workstations; the BT series offers reliable power protection for their high-end computing equipment in small package; the Enhanced series designed especially to support PC servers; and the Power series provides a true sine-wave output waveform.19850 E. Business ParkwayCity of Industry, CA 91789909-869-5700Powercom America, Inc: Since 1987, Powercom has been a worldwide provider of power protection products. Powercom designs, manufactures, markets, and services UPS systems for business and industry.
It supplies products for PCs, minicomputers, LANs, WANs, cash register/POS systems, office telephone equipment, and global communication networks. As an ISO-9001 certified company, Powercom’s UPS products range from the low-cost stand-by UPS to true on-line series. Compact design, easy installation, and extended run times are incorporated into the design of all Powercom products.
UPS (Uninterruptible Power Systems) is their major product line, offering Off-line UPS, Line-Interactive, and True On-line UPS, ranging from 300 VA to 60 kVA. They also provide Inverters, DC UPS, and surge protectors.1040A S. Download splinter cell double agent highly compressed pc game.
Melrose StreetPlacentia, CA 92870714-632-8889Powerware: Powerware Corporation is a global provider of power quality and management solutions. Offering a wide range of products and services, Powerware integrates a full line of AC and DC power systems, power management software, remote monitoring, turnkey integration services, and site support. Powerware systems and services deliver the high nines of availability demanded by today’s digital economy. Powerware products and services are utilized in local and wide area networking, data and voice over IP, co-location facilities, fixed-line and wireless communication networks, and industrial manufacturing. The Powerware 9125 online UPS comes in capacities ranging from 700 to 6000 VA.Raleigh, NC800-356-5794Toshiba: Over the past 125 years, Toshiba has specialized in developing, manufacturing, and marketing products for the fields of Electronics and Energy. Toshiba International Corporation, located in Houston, TX, is the Industrial Division of Toshiba.
At this location, Uninterruptible Power Supplies (UPS) ranging from 600 VA to 3000 kVA are designed and built. Toshiba UPSs are built in the U.S. Their UPSs use IGBT-based technology. Toshiba is committed to excellence and quality in design and manufacturing with research and development in this product area dating back to 1968.13131 West Little York RoadHouston, TX 77041800-231-1412 or 713-466-0277Tripp Lite: Dating back to 1922 and inventor Graham Trippe, Trippe Manufacturing Company and Tripp Lite has offered a series of products for different markets and industries. As the personal computer became an increasingly important business tool, power protection from Tripp Lite became recognized as an essential add-on to computer installations. After 14 million Isobars and more than 3.5 million UPS systems, Tripp Lite is a leading manufacturer of power protection supplies, including UPS systems, AC and dataline surge suppressors, line conditioners, cabling and connectivity products, and network management accessories.
In 1999, Tripp Lite became the exclusive licensee for IBM-brand UPS systems. Tripp Lite recently received ISO 9001 certification and now spans the globe with sales in excess of $175 million and shipment to more than 85 different countries worldwide. Their SmartPro and SmartOnline series are ideal for call center applications and provide complete power protection; they support critical loads during power failures while protecting against brownouts, surges, and line noise.PO Box 821047Vancouver, WA 773-869-1111presales:sales: Replacement BatteriesReplacement batteries can be obtained from the manufacturer of your UPS system. In addition, you might consider contacting:American Battery Company: ABC is a one-stop source for UPS replacement batteries.
Whether the need is a single battery or the replacement of an entire floor of UPS batteries, ABC can meet the need. All their batteries meet or exceed the original manufacturers’ specifications. Simply visit the ABC website and go to their UPS Battery Chart to find the exact UPS replacement battery and then purchase it online. All ABC UPS batteries come with a 12-month warranty and their UPS battery replacement kits come complete with cables and connectors ensuring a quick and smooth UPS battery installation.
American Battery will also recycle your old battery free of charge; just return it to them in the reusable packaging that the replacement battery came in and they will recycle the battery. (See.)Generator VendorsWhile generators cannot provide an instantaneous source of backup power, they can provide power for the long-term, limited only by the availability of fuel to power the unit. As such, they are an ideal adjunct to a UPS, together providing total backup power protection. Here is contact information for generator manufacturers:Cummins Power Generation Americas: Cummins Power Generation brand products include power systems and related accessories, components and services including the pre-integrated PowerCommand system, plus diesel and gas generator sets, transfer switches, and switchgear used in commercial facilities for emergency backup and prime power. Cummins Power RentSM is a global supplier of trailerized rental generator sets.1400 73rd Ave. NEMinneapolis, MN 55432763-574-5000Generac Power Systems: Generac Power Systems is one of the world’s largest independent manufacturers of complete engine-driven generator systems ranging from 3 kW to 2000 kW for industrial, commercial, residential, mobile, recreational vehicle, and communications applications.Hwy.
59 & Hillside RoadP.O. Box 8Waukesha, WI 53187888-436-3722Onan (See Cummins): Begun by D.W. Onan in 1920, Onan has provided power generation equipment for more than 80 years. In 1989, Onan Corporation became a fully owned subsidiary of the Cummins Engine Company (now Cummins Inc.). Today Onan branded products are built by Cummins Power Generation, a subsidiary of Cummins Inc. And a world leader in the design and manufacture of consumer and commercial power generation products.From Connection Magazine –.
By Frank D’AscenzoThe need to replace your call processing system within a relatively short time frame is a real business challenge. After spending thousands of dollars for your present equipment, and after having made substantial monthly payments over the past five-years, the prospect of no payments can seem too good to be true.One’s natural reaction may be to stick with what you have and enjoy the “profit” increase when the lease payments end. But, that might be the wrong decision. If you’re interested in helping your business grow, then keeping a system that is five or more years old might not be a wise business decision.
Take a moment and ask yourself:. Will I miss new business opportunities by not updating to a new system?. Will a new system offer improved efficiencies that can reduce my operating costs?. Will a new system offer new features that can result in added revenue generation?These are just a few real-life business questions that you must be asking yourself every year and most certainly every five years. Technology: Without doubt, computer technology improves every year and therefore substantially over a five-year period. Even if your present system is large enough to handle your present requirements, an adequately sized system may lack some important, desirable new features. Perhaps the greatest challenge in today’s world of computing is that the power of yesterday becomes the weakness of tomorrow.
The obsolescence trap is always wide open.If the call processing system you’re using is over five-years old, it may be technologically obsolete. Even though you may have been purchasing software upgrades for your system over the years, the reality is that every system eventually reaches an optimum upgrade point.
This happens when you discover that certain new features are not possible to add or that additional external equipment must be patched-on to incorporate desired features.Upgrading to a new and technologically current system may be the most cost-effective way to acquire new features and capabilities. A new system platform will incorporate the advanced capabilities you need in the most efficient manner, delivering operational efficiencies that can positively affect your bottom line.New Features and Services: New and emerging technology usually equates into new or soon to come features or services. While some new features or services might not be of interest to you personally, they might be of the utmost importance to your clients and to the future of your business.Emerging new features have a way of suddenly becoming necessities due to demand from clients or competitive pressure. This may apply more to the new “hot” services you may be hearing about.
Perhaps you have already received inquiries from some of your clients about new communications products, wondering if you offer them or if you can deliver messages to their miniaturized communications devices.Will an obsolete call processing platform be able to accommodate these new services? If the feature is even offered by your vendor, then perhaps it will be able to upgrade an older system. However, it will undoubtedly require a substantial investment. Even if you spend the dollars to properly equip your present system, it’s likely that the add-on feature or service is not as operationally transparent as you might like, which means that it may not be as efficient as it should be.Added Revenues: Taking advantage of new and emerging technology can enable you to attract new clients. Each new client means added revenue. Sticking with an outdated system may seriously affect your ability to grow your business. As new technology emerges, your inability to offer desirable features can put you at a competitive disadvantage.Clients who can’t get the services they feel they need from you will look elsewhere.
Adopting state-of-the-art technology can give you a significant competitive advantage. This means that you can leap ahead of your competitors by embracing a philosophy of planned replacement.Efficiencies and Growth: Current technology, new features, new services, more potential revenue, and more clients are all advantages of investing in current technology. But there’s even more to embracing current technology.
Specifically, modern technology can significantly enhance your efficiency.Generally, a modern call processing system will be able to offer you operational efficiencies that will increase productivity. A more efficient system may result in 1) lower labor cost for handling your present clients, 2) more revenue generated from your present client base because your agents are able to provide them with more service in a given time, or 3) the ability to handle more clients with the same number of agents.Question: Is your present system delivering the operational efficiency you need to meet your business growth goals?Answer: If your system is over five years old, then it probably is not.Solution: Don’t make the mistake of becoming complacent.
Initial equipment cost, ongoing system upgrade cost, and system replacement planning should be a part of your long-term budgeting and planning for your business. Conclusion: When you undertake any complex task, having the proper tools available for the job can make the difference between success and failure. Your teleservices business is complex.
You have customers to please and employees to manage. You need the best call answering and message processing tools available in order to be successful. System Replacement ConsiderationsKeeping your most important business tool, your call processing system, technologically current is an important aspect of the operation of your business. While the concept of spending money to make even more money is not new, it is often difficult to implement. However, once you understand that you are making a continuing investment to improve your business rather than simply “spending money,” you are over the hurdle. Your next task is to make the best possible system replacement choice. By Laura AlexanderAs technology has developed over the past decade, the Internet has become ubiquitous, and this is certainly true in the teleservices industry.
Within the past five years, the use of instant messaging (IM) specifically has exploded. In fact, it was Web pioneer Marc Andreessen who predicted, circa 1997, that IM would be the next big development for the Internet.Gary Pudles, CEO and president of AnswerNet Inc., explained how his company employs IM. When the company was first started, a personal America Online (AOL) account was used for communication between key employees and to provide corporate email addresses. Then, about a year and a half ago, AnswerNet started installing high-speed Internet connections to its sites. Now, half the AnswerNet offices, technical staff, and sales people use AOL’s AIM instant messenger application.Just what exactly does AnswerNet find so useful about IM? “When carefully targeted,” said Knowledge Management’s consulting editor Lee Sherman, “IM can support some useful kinds of knowledge sharing.” IM allows communication in near real time and is a “presence technology,” identifying who is online at a given time.According to Mark Chediak, writing in Red Herring magazine, IM applications “have gained popularity because they’re often quicker and easier to use than email or the phone.”Pat Scott, owner of A Better Answer, Inc., explained how instant messaging is used in her company.
The program that A Better Answer uses is part of the company’s Startel system, known as the “operator x” feature. Scott feels that the system is quite effective. When an agent makes an error during a call, the supervisor on duty can send an “operator x” message and let the rep know of the mistake and, if necessary, communicate with the agent about the issue without singling him or her out in front of everyone. “As long as we are logged into Startel,” Scott added, the agents “have access to us.”Other companies also use IM for better in-house communication. In the end, time is saved because administrative employees don’t have to run back and forth between offices to ask questions, or try to catch someone on the phone. Alan Hamer, president of Exchange Network, Inc., explained, “The instant messaging feature is great for administrative purposes, it saves time trying to find the person you want to ask a question to (and is better than) getting their voice mail if they are on the other line.”Also, if a company is spread across several offices, money can be saved on phone bills because IM simply costs as much as it does to connect to the Internet.
This is especially beneficial for national businesses. Chuck Boyce of Appletree Technology Services uses AIM to communicate with off-site agents. “IM is a great way to get a quick message to the remote agent to handle routine items like breaks, account updates, and feedback on performance,” he said. “This works great because the agents are already online, and most only have a single phone line, so phoning them while they are logged in is not an option.
We also looked at using Nextel two-way radios, but found that it would be cost prohibitive.” (The company limits the IM chat to the shift leader/supervisor and the remote agents, as they don’t want the reps chatting with each other.) Boyce also uses Amtelco’s software package to provide online customer service via Web chat, offering a communication option to Internet users viewing his clients’ websites who need assistance.Just as with anything else, though, this system is not flawless. Users may abuse the system. Dennis O’Hara of ACC Solutions said, “We ended up blocking all IM from our agent positions; it was being abused big time. They would wait and finish the chat sentence before answering a call.” Obviously, this is not conducive to running an effective operation. In fact, 23 percent of businesses surveyed, actively block IM traffic.AnswerNet managers realize this potential problem, but according to Pudles, “While I am sure that some of the people abuse the system, I believe that we not only share more because of it, but that it adds to our sense of community that we try to instill within the AnswerNet Network.”Many people recognize that a future of integrated technology includes today’s youth. Their dependence on technology has brought about an eagerness and energy for using their ideas in the business place.
“Young adults who are experienced technology users also bring a confidence and openness to new ideas that sometimes freshen stale thinking,” stated Esther Rush, product engineer at Intel.Ray Goel, CTO at Brainlink International, witnessed his interns’ use of IM. It was by observing the efficiency and effectiveness of their collaboration that first turned him on to the technology. “Sometimes, something completely different is just what’s needed to solve old problems.” Sometimes certain age groups tend to look at problems the same way. By factoring in another generation, today’s teens and twenties can generate a different and new perspective.
The result was that their 9 to 5 operation effectively became 24 x 7 “because as long as they were on IM, they were reachable.”One of the things that promotes youthful interest is curiosity. “Young people tend to have little fear about deleting files, freeing up memory, even taking apart software and hardware to troubleshoot or just understand how it works.” By being willing to take chances to learn about how systems work, it shows the comfort level with computers, data, and technology. Many younger people are being hired in the work place because of their interest and knowledge from growing up in an age filled with the necessity of technology.Will corporations continue to embrace IM? International Data Corp. Predicts that corporate IM use will increase more than ten-fold over the next three years, from 18.4 million in 2001 to 229.2 million in 2005.
Forrester Research says that 45 percent of businesses already use IM, while Osterman Research puts the level at a more modest, but still significant, 29 percent. Gartner adds that “free instant messaging services are being implemented rapidly by employees and will be found in 70 percent of enterprises by the end of 2003.”Numerous kinds of instant messaging systems are available from several different companies. AOL’s AIM system boasted 100 million users in 2001.
Yahoo has a system called Messenger and Microsoft has MSN Messenger. These are not specifically designed for corporate use.
However, Yahoo recently launched an enhanced IM product specifically for business users. It is designed to let IT managers grant IM access to employees based on their roles. The product, Yahoo Messenger Enterprise Edition, uses Secure Sockets Layer encryption from Verisign. Licenses will cost from $30 to $40 per user, per year.Our title comes with respect to Descartes who said, “Cogito, ergo sum” which translates to: “I think, therefore I am.” IM Product and Vendor OverviewIn the teleservices and telemessaging environment, IM can be used in one of three ways.
The first, and most common, is internal IM used as part of the main call-processing platform. This allows real-time text messaging to occur between agents and supervisors who are logged into the system. In some cases, this can be extended beyond the system to allow for client to supervisor access. These IM implementations are proprietary and are not, at this time, interfaced to commercially available IM products. This offering is available from Alston Tascom, Amtelco, and Telescan. (See chart 1: Internal IM.)The second implementation of IM is for Web to agent communication. In this scenario, an Internet user can click a “talk to me” button on a website and automatically initiate a text chat or IM session with an agent at a call center.
Features generally include the ability to view what the Web surfer is seeing, to “push” or send Web pages to the user’s computer, and to send pre-written text. This is available from Alston Tascom and Amtelco. (See chart 2: Web Chat.)The third option is an interface to commercial IM products, such as AIM, Instant Messenger, and Yahoo Messenger, among many other offerings. Sometimes, each interface is a separate program and in other instances a universal interface is developed. The universal interface allows an agent to use a single, consistent program to communicate with contacts who may be using many programs. At this time, none of the vendors contacted offered this level of integration and conductivity, although Alston Tascom is planning to in the future.Here is an overview of how industry vendors have implemented IM into their products:Alston TascomTheTascom Evolution chat feature is available for both internal agent and external client communications and allows chat sessions to be directed to a specific agent or to a queue with multiple agents. Although it cannot be interfaced with any of commercial IM products, this feature is in development.Tascom Evolution chat allows agents to “co-browse” the Web with the Internet user, greatly increasing the effectiveness of the chat session.
Also, agents can text chat with multiple simultaneous callers. By Eric MillerIn the battle for increased market share, outsourcers continue to search for creative ways to provide new and different call center services. Naturally, many are focused on the benefits seemingly offered by some current technologies for use in the call center. But beware of getting caught in the stampede for quick implementation. What may appear to be a good idea at first may not look as inviting if you lack the back office functions, data, people, and processes needed to handle the new technologies effectively. In other words, there is a good chance of putting the cart before the horse in the race to implement new technologies to help differentiate your call center.Certainly, new technologies offer many opportunities to help you provide better service, but in any successful technology implementation, the project should start with the basics of good planning, preparation, and implementation. Unless done well the first time, enhanced service levels, opportunities for new market share, and improved cost efficiencies may prove elusive.It all starts with the data: Since you rely on stored information to deliver quality service, common sense tells us that the service is only as good as the data being used.
Quite simply, no matter how good your people and technologies are, bad data will result in bad service. With the current call center model, this problem is minimized by seasoned and highly skilled Customer Service Representatives (CSRs) who know which source to go to for the most accurate data, depending upon the caller’s request. They have learned over time where inconsistencies might occur and serve to filter and translate the data to the caller. Unfortunately, in an environment of increasing self service platforms provided through Web access and Interactive Voice Response (IVR), particularly with natural language, the CSR is intentionally taken out of the process, which supposedly increases quality of service and improves cost efficiencies.
But unless your self-service offerings access a single database of quality information, you run the risk of providing inaccurate information. This can often lead to a follow-up call to the traditional CSR. The result can be less than satisfied customers, increased (rather than decreased) costs, longer service times, and lower service levels.Ensure that a single, clean customer information file is in place to support any technology that might be brought into the mix, from phone to email, Web chat, video, IVR, fax-back, or wireless.
You may need to take the time to clean the data, eliminate redundancy, and resolve discrepancies, but the long-term impact on the quality and cost of the service is well worth the effort.Providing audience-of-one service: The advancement of technology now enables us to service the customer on a more personal level. We have the ability to understand customers’ inquiry habits, preferences, and demographics, all increasing the opportunity to personalize while automating service for each customer. CSRs provide some level of personalization because of the person-to-person interaction involved. With technology we may lose the person-to-person interaction, yet still have the opportunity to tailor the service to each situation.Establish a personalized customer profile as the foundation to automated service, whether provided through the outsourcer’s client company or built through ongoing interaction with the inquiring customer. What types of service do they prefer? Bills sent via email?
Statements sent to their wireless devices? Limiting interactions to inquiries about products and services they already have? Do they prefer to interact mainly with the CSR? Or do they prefer IVR with abbreviated instructions?If you don’t have all that information today, you can build it over time by informing clients of new services and directing them to your website to build a profile and select a PIN.
Or, you can collect preferences and client details through each interaction, building and refining a profile over time. Good service is not a one-time event, but a continual process of improvement.Building call center skills to match your needs: New technologies mean new access methods, translating to new entry and contact points to the call center. And these all result in a requirement for a set of skills not often found in today’s call center. While it may be nice to believe that the CSR superstar of today can step up to this challenge, it may not be a realistic expectation. The CSR may be extremely adept at handling phone inquiries and providing a personal touch, but can that person provide the same level of skill with written emails and Web chats?
If this versatile a skill set is available, the worker will be at a premium and demand a much higher compensation. It may not be exciting, glamorous, or invigorating, yet for the vast majority of companies in the teleservices industry, messaging services constitute the bulk of the work they perform and are the cornerstone of their business. Messaging — answering calls, providing or obtaining information from the caller, and reporting it to the client – is the consistent revenue stream teleservices companies need to remain viable. New service options may beckon and sophisticated decision-making and order-taking software may open the door to new markets and potentially profitable new accounts. But for most teleservice companies, the consistent presence of messaging clients pays the bills and offers consistent opportunities for profit.In the early days of the telephone answering service industry, messaging was a manual process. Phone answering was accomplished by various implementations of electro-mechanical devises, message taking was done by hand, and storage and retrieval systems were comprised of message slots and file cabinets. In the 1970s, fueled by the Carterfone decision allowing devices to be connected to the telephone network, equipment emerged that facilitated a more effective system for answering calls.
In the early 1980s, the idea of storing client instructions in a computer system, as opposed to on index cards, began to surface. This was followed by the innovation of entering messages into a computer for storage, processing, retrieval, and record keeping. Hence, the age of computerized messaging. Today, second generation platforms dominate the market, offering labor saving automation options, client convenience features, and agent-assisting software to provide leading edge messaging systems.Allan Fromm, owner of AnSer Services in Green Bay, Wis., operates an Amtelco Infinity system.
He is able to confirm the importance of these developments. “Our Infinity platform is the foundation of our business,” Fromm said.
“We have a huge array of services that enable us to compete with practically any blended call center in the world.”Dick Huffer, owner of ADS Communications, likes to focus on the cost savings provided by his Startel system. “We’re doing three times the business with one-third of the phone charges,” Huffer said. “We’re able to use those savings for business expansion and help with our bottom line, which ultimately results in more profits.” Huffer has followed through on his plans for expansion.
“We do business nationwide and in Canada,” he added. “With T1s taking the calls on a single 800 number, we have eliminated the phone company charges, taxes, access fees, and everything else they hang on the bill!”The enthusiasm that Fromm and Huffer have for their respective messaging platforms is not exclusive to owners of Amtelco and Startel systems, but is also shared by users of products from other industry vendors. These include Alston Tascom, Americom, Axon, CadCom, Morgan Comtec, Szeto, Telescan, and Taseco. Although there are scores of other messaging system manufacturers, the deciding factor separating the preceding list from other aspirants is their ability to excel in a multi-client environment, offer comprehensive feature customization for each implementation, and provide an array of information dissemination methods, all with a steadfast focus on agent efficiency and effectiveness.
This article will briefly address the main messaging systems offered by these companies.See our current listing of vendors that provide, is the publisher and editor-in-chief of Connections Magazine. He’s a passionate wordsmith whose goal is to change the world one word at a time.From Connection Magazine –. As telephone numbers are assigned, the availability of numbers within an area code diminishes. In order to make sure that there are always numbers available, usage is analyzed, number exhaustion dates are projected, and steps are taken to provide for more numbers.Although short-term steps, such as “thousand block number pooling” are taken, the long-term solution is either an area code split or an area code overlay.A split means that the geographic region of the area code is divided in two. One part will keep the same area code, while the other section must switch to a new area code (but they will retain their seven-digit number). There is a transition period for this, called permissive dialing, in which either the old or new area code can be dialed for the effected section. After a time, mandatory dialing goes into effect. Then, any call to the new region using the old area code will not go through.
These numbers eventually become available for reuse. Splits are not popular with most businesses, as it requires printing new stationary and other changes, as well as reprogramming phone systems. (To avoid repeating this process in a few years, sometimes a three-way split is made at the same time.An overlay means that a new area code is assigned to the same geographic region as the existing code(s), which is in jeopardy of depletion. With an overlay, no one needs to change area codes.
However, if it is not already implemented, ten-digit dialing becomes required for all calls, even local numbers. All new number assignments are in the new area code. As such, ordering a second line could result in a number with a different area code. Overlays are not popular with most consumers, as they do not want to dial ten digits on every call, nor remember different area codes for friends and neighbors.The area code listings shows all current area codes in North America. If you are in an areas whose code will undergo changes, you can expect your local phone company to provide ample notification in the form of letters or bill inserts, giving you time to make the needed plans and adjustments.
However, do not expect to be notified of changes outside your area code. You may bookmark these lists for your call center agents to use as a handy reference, as well for your technical staff in programming area codes in your call center switch.From Connection Magazine –. Unified messaging was designed to solve a problem: message overload. For most of us, we not only receive too many messages, but these messages are in too many different places: our voice mail at work, the answering machine at home, various fax machines, our cell phone’s voice mail, and at least one, if not more, email addresses.
Once we corral each of these messages from their disparate sources, we then need to process them and respond. The frustrating reality is that all to often we need to reply in a different medium or channel than which the message arrived. No wonder these communication tools often end up causing frustration. Enter unified messaging.
The vision of unified messaging is that a user can interact with all voice, email, fax, and image communication from a integrated communications interface. This appliance is usually a computer, but can also be a standard telephone.Unified messaging will not reduce the number of messages, but does promise to centralize them, allowing for the same quantity of messages to be received, reviewed, and responded to in less time.The trend towards unified messaging is both compelling and striking. In 1999, there were $135 million in sales of unified messaging services. By 2006, this number is projected and predicted to reach $18.1 billion. This is a 45% annual compounded growth rate! With such a promise for its future, what then is unified messaging in practical terms?
Unfortunately, the answer is less than clear.If you were to ask one hundred industry participants what unified messaging is, you would get scores of different answers. In fact, unified messaging must often be viewed in the context and standpoint of those who are discussing it. Alston Tascom’s Bill Cortus sums up it, saying that, “unified messaging is a broadly applied term.” He adds that, “unified messaging should also be defined from the user’s perspective.” When a prospect inquires if Tascom has unified messaging, Bill asks what unified messaging means to them.
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